| First, are you a: |
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| What date and time was your most recent interaction? |
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| Was it by? |
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| If in person or by phone, at what location? |
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| Overall, how satisfied were you with the reception you received? |
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| How satisfied were you with how the staff treated you (and your request)? |
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| If your visit was in person, how satisfied were you with the site and surroundings including décor, cleanliness and functionality? |
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| Thinking over all your interactions with CFLC over the past 6 months, how satisfied are you across all interactions? |
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| What do you feel are two of CFLC's greatest strengths? |
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| What two suggestions do you have for improving CFLC? |
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| If you knew of someone who might benefit from the kinds of services that CFLC provides, how likely would you be to refer them to CFLC? |
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| And if you were to refer someone to CFLC for services, which method would you most likely use? SELECT AS MANY AS APPLY |
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| OPTIONAL: If you would like someone to follow up with you on any of these issues, please provide your name and contact information |
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